Much of our work has come from word-of-mouth referrals and we are delighted that many of our clients have agreed to support our marketing initiative and tell you what they think of us!

Associated Engineering, Burnaby, BC - Angel Pelayo, IT Coordinator

A custom project management and invoicing system helped this firm increase it's cash flow

"Our challenge was keeping track of what stage our projects were at. Now, we know exactly who is handling a project at any time. And one of the biggest benefits has been invoicing. Last year was the first where we were current in our billing."

"Marc is able to establish trust and rapport. You knew if you needed something you could always call him. He's also very good at drawing ideas out of people. He had to talk to a number of different people in our group, all with different concerns. Marc was able to tie it all together, and they're all very satisfied with the database."

"When I work with suppliers, it's very important to me that they understand the needs I want. Usually it takes time to build a supplier relationship, but with Marc it was easy. He's very good at drawing ideas out of people, and he met a number of diverse needs when he built our system. Marc is able to establish trust and rapport; you knew you could rely on him."

Pure Technologies, Calgary, AB - Jack Elliot, General Manager

A high tech company gained control of it's contact management using Ideaware's ClientMaster^TM software

"We had no contact management system -- everyone had their own list. There was duplication, wrong information, no way to tell which addresses were correct, and so on. Now, our employees all use the system and we're all working from the same information. Our remote employees can even get the latest client data updated through the internet."

"Ideaware provided us with one of their off-the-shelf systems and customized it to our needs. The program allows to share all client information, so if anything is updated, everyone's list receives the new version. Even our company literature and templates are updated, automatically. The new system even tells us if we've already sent a particular information piece to a specific contact. It makes us both more efficient and more professional."

Creative Wood Industries, Maple Ridge, BC - Duane Shaw, Production Manager

A specialty wood products manufacturer developed a comprehensive purchasing, production and inventory costing system

"Information at your fingertips is what business is all about today. We can make quicker decisions, because we have more timely information than we did prior to when Ideaware created our new system. Having that information also helps people in different departments better understand what's going on. It just means better decisions all around."

"With our new system from Ideaware, our control is much more timely. On raw materials, our control is infinitely better. We always know where we stand. And we're like a lot of businesses -- as lean as we can be at every level. So it's really nice to know we can close the door for ten minutes if there's a problem, pull up the information we need, and solve it."

"I've worked with Marc for about four years. He's very knowledgeable about what he's doing. He figures out your business, and comes up with solutions, so he's worth more than just a programmer. And he's really into what he's doing. He takes a lot of pride in his work, and his work ethic is fantastic".

"I really appreciated Ideaware's ability to give accurate estimates on the amount of time that would be needed for a particular project -- and that's probably not easy when you're talking about building databases. It makes a big difference to work with someone who's accurate. For example, we decided to make some changes before working on our Y2K upgrade. If these changes were going to take too long we wouldn't have been able to do them in advance of the upgrade. That's just an example of where it's important to work with contractors like Ideaware."

Fireplace Products International, Delta, BC - Deborah Millichamp, Marketing Manager

A successful manufacturer of fireplaces found an efficient way to manage a complex network of dealers and distributors

"Ideaware basically started us from a zero knowledge base. They built our new database system, and then trained us on how to use it. Because of the training, our own people feel confident working with the system -- they can update it, or even change how it works to meet their needs. This training means we're able to do more with our new database -- be more creative with it and use it more ways."

"Marc is very down to earth, and he communicates in normal, non-technical language. There's none of that 'technological mystique' talk that makes people uncomfortable. This was really important when he trained people to use the new database he built for us. He used humour, and a lot of progressive praise; in effect, he was investing in their confidence. That means we not only have the new system, but we're able to make the best use of it too."

"Our new database system is very interactive. It allows us to pinpoint a dealer's accomplishments and sales and make decisions right away that once would have taken us a week. Basically, this means we're more accessible to our customers, and provide better service to them."